Terms and Conditions

Below are the terms and conditions under which Eggleton Physiotherapy (“we”) provide physiotherapy services including Women’s Health Physiotherapy and Sports Physiotherapy (the “Services”) as set out on our website (www.eggletonphysiotherapy.co.uk).

Please read the terms and conditions in full. If you have any questions concerning the terms and conditions, please let us know.

Performance of the Services

The Services that we offer are set out on our website (www.eggletonphysiotherapy.co.uk). However, we are also able to tailor our Services to meet your specific needs. Please get in touch to discuss your requirements.

The Services will be provided to you on a date and time agreed between us (the “appointment”). The appointment will take place at our premises in Epping (full address given on booking) unless a home visit has been agreed in advance.

You can book an appointment by contacting us at the contact details listed below.

Payment

Payment is due at the end of your appointment and may be made in cash, by credit or debit card or by bank transfer. Any payment that is made by bank transfer must clear within 5 days of the appointment date. We reserve the right to suspend or cancel any ongoing treatment if payments are not made in full when due. 

Cancellation – if you need to cancel your appointment

We understand that there may be times when you need to cancel a scheduled appointment. You may cancel an appointment at any time by emailing eggletonphysiotherapy@gmail.com or calling Zoe on 07814000676 or Chris on 07917774869.

However, please note that if you cancel your appointment with less than 24 hours’ notice or do not turn up for the appointment, then you are liable to pay the full cost of that appointment. If you cancel your appointment with less than 48 hours’ notice, then you are liable to pay 50% of the cost of the appointment.

Cancellation – if we need to cancel your appointment

On occasion, we may have to cancel a scheduled appointment. If we must cancel a scheduled appointment, we will book you another appointment as soon as reasonably practicable. No charge will be made to you for the appointment that is cancelled by us.

Confidentiality

We shall treat all personal information supplied by you to us as confidential. We shall not disclose such information to any third party without your prior permission, except where required by law.

Data protection

We shall treat all personal data in accordance with the requirements of the Data Protection Act 1998. We are registered with the Information Commissioners Office on the Register of Data Controllers.

Complaints

We hope that you will be happy with the Services provided by us. However, in the event that you are unhappy with the Services provided, please let us know and we will endeavour to resolve the dispute as soon as possible.

Updated December 2023

Zoe and Chris Eggleton

Eggleton Physiotherapy

Tower Road, Epping, CM16 5EW

eggletonphysiotherapy@gmail.com

07814000676 / 07917774869